1. General Overview At Orionsols.shop, we strive to deliver high-quality software development services. If you are not satisfied with our services, we offer a fair and transparent refund policy, subject to the conditions outlined below.
2. Refund Eligibility
- Refunds are available for services where a contract or agreement was signed, and the service delivery has not begun.
- If a service has already been partially or fully delivered, a refund request will be evaluated on a case-by-case basis.
3. Non-Refundable Situations
- Custom software development services that have been delivered.
- Any costs incurred for third-party tools, services, or software licensing are non-refundable.
- Consultation fees are non-refundable once the service has been provided.
4. Refund Request Process
- To request a refund, you must submit your request via email to info@orionsols.shop within 18 days of service delivery.
- Provide a detailed explanation of the reason for your refund request.
- Once your request is reviewed, we will notify you of the approval or rejection of your refund within 18 business days.
5. Approved Refunds
- Approved refunds will be processed within 18 days through the original payment method.
6. Contact Us
- If you have any questions or concerns regarding our refund policy, please contact us at info@orionsols.shop.